Frequently Asked Questions (FAQ)
Looking for some help? Check out our frequently asked questions. Send us a note if you don’t find an answer here.
DOG TOYS PRODUCT INFORMATION
Our products are proudly crafted in Indonesia, a country renowned for its rich natural resources and skilled artisans. We collaborate with local craftsmen who specialize in traditional and modern techniques, ensuring each product is made with precision and care while upholding sustainable practices.
Yes, all of our pet products are completely gluten-free. They are crafted using natural, safe, and non-toxic materials, ensuring they are suitable for pets with sensitivities or allergies, including gluten intolerance.
Our products are made from natural, eco-friendly materials such as coffee wood, coconut fiber,
sustainable wood, rattan, and bamboo.
Our ingredients are sourced from sustainable and ethical suppliers in Indonesia, primarily from Java and surrounding regions. We carefully select natural materials such as coffee wood, rattan, and coco fiber, ensuring they are eco-friendly, durable, and safe for pets. Supporting local communities and artisans is an essential part of our commitment to sustainability and quality.
Yes, all our products are designed with pets’ safety in mind and are tested to ensure they are non-toxic
and pet-friendly.
Each chew strip is designed primarily for chewing and dental health rather than as a calorie source. However, since our dog chews are made from natural coffee wood with no additives, they contain minimal to no calories, making them a safe and healthy option for your pet without contributing to weight gain.
Nope!
Yes, our dog chews are suitable for puppies, but we recommend selecting an appropriate size based on your puppy’s age, breed, and chewing habits. Always supervise your puppy while chewing to ensure safety, and consult your veterinarian if you’re unsure.
Our dog chews have a firm and durable texture, designed to satisfy your dog’s natural chewing instincts while promoting dental health. They are tough enough to provide long-lasting chewing enjoyment, but not so hard as to risk damaging your dog’s teeth.
We offer dog chews in various sizes to suit dogs of all breeds and sizes. For small breeds or puppies, we recommend our smaller sizes to ensure safe and enjoyable chewing. Medium-sized chews are ideal for medium breeds, while our larger chews are perfect for large breeds or aggressive chewers. If you’re unsure, feel free to contact us, and we’ll help you choose the best size for your dog.
SAFETY AND CARE
Yes, our products are made from 100% natural materials, free from harmful chemicals or additives, ensuring they are safe for pets. They are designed to be durable and non-toxic, providing a safe chewing experience.
If your dog swallows a small piece, it is usually safe as our products are made from digestible, natural materials. However, monitor your pet closely for any signs of discomfort or choking, and contact your veterinarian immediately if you notice any unusual behavior.
Always supervise your pet while they are chewing. Ensure that the chew is the appropriate size for your pet to prevent choking or swallowing large pieces. Replace the product when it becomes too small to chew safely.
Our products are crafted to minimize the risk of splintering or sharp edges. However, natural materials can wear over time. Inspect the chew regularly and discontinue use if it develops rough or sharp edges.
To maintain hygiene, rinse the chew with clean water and allow it to air dry. Avoid using harsh chemicals or detergents that could harm your pet. Proper maintenance ensures the chew remains safe and enjoyable for your pet.
WHERE/HOW TO BUY
You can purchase our products directly from our website or through authorized retailers and distributors. For bulk or wholesale orders, please visit our Services page or contact us directly.
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.
Placing an order is simple! Browse our website, select the product(s) you want, and proceed to checkout. For custom or bulk orders, contact us via email or our Contact page.
We specialize in bulk sales and only accept orders with a minimum of a 20-foot container or 2.5 CBM for a first trial order. Unfortunately, we do not sell to individual end-users.
Yes, we offer discounts for bulk purchases. For more information on pricing and discounts, please get in touch with us through the Contact page or our wholesale inquiry form.
Our products are designed for wholesale and business-to-business (B2B) customers. We currently do not sell to personal or individual end-users.
Yes, once your order is processed and shipped, you will receive a tracking number via email to monitor its delivery status.
SHIPPING INFORMATION
Shipping times vary depending on your location and order size. Typically, orders are delivered within 15–40 days after confirmation. For bulk orders, our team will provide specific delivery timelines during the order process.
Yes, we provide regular updates on the shipping status, including tracking information, once your order is shipped.
Shipping costs depend on the destination, order size, and selected shipping method. Our team will include shipping fees in your quotation.
We offer two payment terms for shipping:
- EXW (Ex Works): The buyer is responsible for all costs associated with shipping, including freight, taxes, and customs duties from our warehouse.
- FOB (Free On Board): We cover the shipping costs until the goods are loaded onto the vessel at the port of shipment. After that, the buyer assumes responsibility for the goods and shipping.
COSTUMIZATION PROCESS
Yes, we offer customization for most of our products. You can request specific sizes, designs, and even packaging to meet your needs.
You can share your design or size preferences with us via email or our contact form. Our team will confirm the feasibility and provide a detailed quotation.
Yes, customized orders must meet the MOQ of a 20-foot container or 2.5 CBM for trial orders.
PAYMENT OPTIONS
We accept various payment methods, including bank transfers, Western union, wire transfers, and PayPal. Details will be shared upon invoice issuance.
Yes, we require a 50% deposit to confirm your order, with the remaining balance due before shipping.
Yes, a detailed invoice and payment receipt will be shared after each transaction.
Yes, you can choose either EXW or FOB payment terms, which will be reflected in your quotation and shipping arrangements.